Shipping Terms:
- All our orders are directly shipped from Pakistan OR our reseller.
- Regular size order & stock items delivered to your doorstep within 20 to 45 working days after receiving and confirmation of your order.
- Please ask for manufacturing & delivery time for Custom Made Orders.
- Shipping costs are calculated deepening on weight and shipping destination.
- FREE worldwide shipping is offered on all orders above $599.
- Delivery transit time may vary according to the delivery location, but generally, you can expect delivery within 10 to 15 working days.
- Please provide a contact number with your shipping address for the courier company.
- No handling charges & taxes are inclusive for all items
- You may be asked to pay import duties or customs taxes in your country/territory; we have no control over it
- In some countries, custom clearing takes longer than in others. This can cause a delay in delivery. We request you to wait few extra days if this situation occurs
- If a shipment is rejected because of custom clearance charges, you will be responsible for any fee incurred in the process.
- The contents of your order and your delivery address will determine which delivery services you will be offered.
- Please note that we are unable to deliver to P.O. Boxes on any of our delivery services.
Who do we use to deliver your order?
- We have shipping & delivery contracts with DHL, FEDEX, DPEX & SKYNET. The contents of your order and your delivery address will determine which delivery services you will be offered.
- Our website is integrated with DHL & FEDEX, allowing both you and us to track your parcel’s every move from our door to yours!
Returns & Replacement
We do our best to make you satisfied with our products & services. All products must pass quality checks and cross-check before shipping. But in certain cases, you need to Return or Replace the product; aspects need to be taken care of. All the order of 20% restocking fee and shipping charges are charged on return for a replacement.
Refundable
- Return/Replacement & Refund are accepted only within 15 days from the delivery date.
- In the case of Returns/Replacement buyer bear all the shipping and handling expenses.
- The product must be returned in the original packing and should be as good as new with tags attached.
- Only defective items will be entertained for return and replacement.
- You need to send photos of the defects before Return/Replacement.
Non-Refundable
- Products sold in SALE & DISCOUNT are Non-Refundable unless the product has a defect.
- Made to Measure & Full Customized Leathers are not refundable or replaceable.
- Worn or altered items can not be returned.
- No Return/Replacement will be issued to the customer ordering more than two products simultaneously. Ideally, restrict the generation of a resale value and return the product if there is no sale. Also, discourage the practice of ordering different products for trial and selecting only one.
How to Return?
- First of all, get approval for Return/Replacement at info@jugnoo.com.pk
- Please mention your name, order number & email address, which is used to place an order. If the product is defective, please send photos of the defects.
- Our sales representative will get back to you within 48 working hours to serve you in the best possible way.
- We will provide a return address, Once you get the approval for Return/Replacement. When you return an item to us for your protection, we recommend using a recorded delivery service.
- For any further queries, feel free to contact us at info@jugnoo.com.pk
Refund
- Refunds will be processed within approximately 7 to 10 working days after we receive your return.
- A refund will be made to your original payment method.
- Shipping charges are non-refundable.
FAQ
Costume Sizing/Fitting Terms?
Please give your size before making the payment. if there is any mistake happened with the size then you will be responsible. Choosing the size is your responsibility and you will be held responsible if anything happened wrong with the size.
What is the delivery time?
The delivery time is 45 working days from the date you ordered.
Do you offer Worldwide delivery?
Yes. 100% Worldwide delivery guarantee.
What Courier Service you are using to deliver the items?
We will deliver through door to door services like DHL, FEDEX, UPS, EMS
Do you deal with Wholesale or retailers?
Yes, We do. If you are wholesaler or retailers please contact us. We Can manufacture 100% Custom motorcycle suit to fulfill your requirement.
My Question is not listed here. What to do now?
If you might have any question Please send us a message on Contact us page. We are available for your help. 24/7 Friendly Support.
Privacy Policy
In order to make every effort to ensure that your experience on the Jugnoo is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information. Your Personal information is 100% secured with Jugnoo.
